Frequently Asked Questions

We have entertainments every afternoon, volunteer visitors and outings. We also ensure residents in their room benefit from interaction and engagement.

No, visitors may visit whenever they want however they should be aware that it is busy during mealtimes (however they are always welcome to help if appropriate) and that it may take a little longer to respond to the doorbell after 8pm.

Yes children are welcome but are the responsibility of their parents / guardians.

There is currently no option to stay over however we will always try to accommodate families during end of life situations.

​Guests are welcome to stay for meals and there is a nominal charge of £5 to cover costs. For Christmas day, the charge is £15.

Kingsmount has a key code for access and all visitors must declare themselves and sign in. It also has a keycode exit to prevent residents from leaving.

​Yes. They may also go to the quiet lounge.

​Depending on the pet, we may be able to accommodate this.

​Yes, we have locked units in the office.

​We have a clear complaints procedure which is available to all visitors at the front door including where to seek advice.