Frequently Asked Questions

Please click on any question to reveal the answer – If your question is not here please feel free to call us anytime on 01803 500719

What social activities are on offer for residents to take part in?

We have entertainments every afternoon, volunteer visitors and outings. We also ensure residents in their room benefit from interaction and engagement.

Are there set visiting times for guests?

No, visitors may visit whenever they want however they should be aware that it is busy during mealtimes (however they are always welcome to help if appropriate) and that it may take a little longer to respond to the doorbell after 8pm.

Are children welcome?

Yes children are welcome but are the responsibility of their parents / guardians.

Is there any option for guests to stay overnight?

There is currently no option to stay over however we will always try to accommodate families during end of life situations.

Can guests stay for meals? What are the charges for this?

​Guests are welcome to stay for meals and there is a nominal charge of £5 to cover costs. For Christmas day, the charge is £15.

What checks are in place to stop unwanted people coming in or residents wandering out?

Kingsmount has a key code for access and all visitors must declare themselves and sign in. It also has a keycode exit to prevent residents from leaving.

Can residents go to their room when they wish to be alone?

​Yes. They may also go to the quiet lounge.

Are residents allowed pets?

​Depending on the pet, we may be able to accommodate this.

Is there somewhere safe and secure where residents could keep valuables?

​Yes, we have locked units in the office.

If I am unhappy with any aspect of care, what is the procedure for giving feedback or raising complaints?

​We have a clear complaints procedure which is available to all visitors at the front door including where to seek advice.

Request a call back – If you have any questions & would like us to contact you, fill out our request a call back form below and we’ll contact you asap…

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